Política de frete

At FEMNEL, we are committed to providing a clear, reliable and transparent delivery experience. Please review our shipping information below before placing your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or UK public holidays will begin processing on the next business day.

During periods of high demand, promotional events, sales and holiday seasons, processing times may occasionally take slightly longer.

Please note that order processing time is separate from the estimated delivery time.

ESTIMATED DELIVERY TIMES

Once your order has been processed and dispatched, estimated delivery times are:

United Kingdom: 5–10 business days
European Union: 7–12 business days
Other International Destinations: 7–15 business days

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, adverse weather conditions, public holidays and periods of high demand.

SHIPPING COSTS

Shipping costs, where applicable, are calculated and clearly displayed at checkout before you complete your purchase.

If your order qualifies for free delivery, this will be clearly displayed at checkout.

Customers will always have the opportunity to review applicable shipping costs before completing payment.

ORDER CONFIRMATION

After placing your order, you will receive an order confirmation email at the email address provided during checkout.

Please review your order information carefully and contact us as soon as possible if you notice any incorrect details.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please allow some time for tracking information to become active after your parcel has been dispatched.

Tracking updates are provided by the relevant delivery carrier and may occasionally take time to update.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your name, street address, postcode and any other relevant delivery information are correct before completing your purchase.

If you notice an error in your delivery address after placing an order, please contact us immediately at femnelsuporte@gmail.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

DELAYED ORDERS

Although we aim to deliver all orders within the estimated delivery period, delays may occasionally occur due to circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If you require further assistance, please contact us at femnelsuporte@gmail.com and include your order number.

Our customer support team will assist you in checking the status of your shipment.

LOST OR MISSING ORDERS

If your tracking information indicates that your parcel has been delivered but you have not received it, please check with members of your household, neighbours and any safe delivery locations around your property.

You should also contact the relevant delivery carrier where appropriate.

If you are still unable to locate your parcel, please contact us at femnelsuporte@gmail.com with your order number and we will review the situation.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where applicable, customs duties, import taxes and related charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect the estimated delivery time.

DAMAGED OR INCORRECT ORDERS

Please inspect your order upon delivery.

If your order arrives damaged, defective or you receive an incorrect item, please contact us as soon as possible at femnelsuporte@gmail.com.

Please provide your order number, a description of the issue and photographs of the item and packaging where appropriate.

We will review the issue and assist you with an appropriate resolution in accordance with our Returns & Refunds Policy and applicable consumer law.

MULTIPLE PACKAGES

In some circumstances, an order containing multiple items may be delivered in separate parcels.

If this occurs, the parcels may arrive on different dates and may have separate tracking information.

You will not be charged additional shipping fees solely because an order is delivered in multiple parcels unless this was clearly disclosed and agreed at checkout.

CHANGES AND CANCELLATIONS

If you need to change or cancel your order, please contact us as soon as possible at femnelsuporte@gmail.com.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has already been dispatched.

RETURNS

Shipping and delivery matters relating to returned products are governed by our Returns & Refunds Policy.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Items returned without following the applicable return procedure may not be accepted, subject to your statutory rights.

CONTACT INFORMATION

If you have any questions regarding shipping, delivery or your order, please contact us:

Trading Name: FEMNEL
Legal Company Name: HERTIMA ECOM LIMITED
Company Number: 16416091
Email: femnelsuporte@gmail.com
Telephone: 03705244622
Physical Address: 275 New North Road, 01, London N1 7AA, United Kingdom