Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at femnelsuporte@gmail.com. Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label, together with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at femnelsuporte@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item. This allows us to assess the issue and put things right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom-made or personalised products (such as special orders or personalised items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you receive the item you want is to return the item you have. Once your return has been accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being delivered to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

As stated above, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card provider to process and credit the refund.

If more than 15 business days have passed since your return was approved, please contact us at femnelsuporte@gmail.com